Volume Shadow Copy fails

[Robert R Kircher, Jr.]

I have a problem with VSS on a server which was upgraded from 2k to 2k3.

When I go to a volume and click the Shadow Copies tab the tap has the
following error info



Failed to retrieve volumes that are eligible for shadow copies
Error 0x8004230f: The shadow copy provider had an unexpected error while
trying to process the specified operation.



The App log has the following
Volume Shadow Copy Service error: calling a routine on the Shadow Copy
Provider {b5946137-7b9f-4925-af80-51abd60b20d5}. Routine details
IVssSnapshotProvider::QueryVolumesSupportedForSnapshots(ProviderId,29,...)
[hr = 0x8000ffff].


Anyone have an idea what I can do to correct this issue?


--

Rob

Don't ever argue with an idiot....
They'll drag you down to their level and beat you with experience

[Meinolf Weber]

Hello Robert,

See here for the update packages, check the links at the end of the
article:
http://support.microsoft.com/kb/887827

http://support.microsoft.com/kb/833167

Best regards

Meinolf Weber
Disclaimer: This posting is provided "AS IS" with no warranties, and confers
no rights.
** Please do NOT email, only reply to Newsgroups
** HELP us help YOU!!! http://www.blakjak.demon.co.uk/mul_crss.htm

Post by Robert R Kircher, Jr.
I have a problem with VSS on a server which was upgraded from 2k to 2k3.
When I go to a volume and click the Shadow Copies tab the tap has the
following error info
Failed to retrieve volumes that are eligible for shadow copies
Error 0x8004230f: The shadow copy provider had an unexpected error while
trying to process the specified operation.
The App log has the following
Volume Shadow Copy Service error: calling a routine on the Shadow Copy
Provider {b5946137-7b9f-4925-af80-51abd60b20d5}. Routine details
IVssSnapshotProvider::QueryVolumesSupportedForSnapshots(ProviderId,29,
...)
[hr = 0x8000ffff].
Anyone have an idea what I can do to correct this issue?
--
Rob
Don't ever argue with an idiot....
They'll drag you down to their level and beat you with experienc

[Robert R Kircher, Jr.]

Thanks for the reply. I've already read these articles and tried to apply
the patch. Problem is the server has already been updated to SP2 so those
patches won't run.

Any other ideas?

--

Rob

Post by Meinolf Weber
Hello Robert,
See here for the update packages, check the links at the end of the
http://support.microsoft.com/kb/887827
http://support.microsoft.com/kb/833167
Best regards
Meinolf Weber
Disclaimer: This posting is provided "AS IS" with no warranties, and
confers no rights.
** Please do NOT email, only reply to Newsgroups
** HELP us help YOU!!! http://www.blakjak.demon.co.uk/mul_crss.htm

Post by Robert R Kircher, Jr.
I have a problem with VSS on a server which was upgraded from 2k to 2k3.
When I go to a volume and click the Shadow Copies tab the tap has the
following error info
Failed to retrieve volumes that are eligible for shadow copies
Error 0x8004230f: The shadow copy provider had an unexpected error while
trying to process the specified operation.
The App log has the following
Volume Shadow Copy Service error: calling a routine on the Shadow Copy
Provider {b5946137-7b9f-4925-af80-51abd60b20d5}. Routine details
IVssSnapshotProvider::QueryVolumesSupportedForSnapshots(ProviderId,29,
...)
[hr = 0x8000ffff].
Anyone have an idea what I can do to correct this issue?
--
Rob
Don't ever argue with an idiot....
They'll drag you down to their level and beat you with experience

[Thee Chicago Wolf]

Post by Robert R Kircher, Jr.
I have a problem with VSS on a server which was upgraded from 2k to 2k3.
When I go to a volume and click the Shadow Copies tab the tap has the
following error info
Failed to retrieve volumes that are eligible for shadow copies
Error 0x8004230f: The shadow copy provider had an unexpected error while
trying to process the specified operation.
The App log has the following
Volume Shadow Copy Service error: calling a routine on the Shadow Copy
Provider {b5946137-7b9f-4925-af80-51abd60b20d5}. Routine details
IVssSnapshotProvider::QueryVolumesSupportedForSnapshots(ProviderId,29,...)
[hr = 0x8000ffff].
Anyone have an idea what I can do to correct this issue?

Do you have the VSS roll-up installed already?
http://support.microsoft.com/kb/940349

- Thee Chicago Wolf

[Robert R Kircher, Jr.]

Post by Thee Chicago Wolf

Post by Robert R Kircher, Jr.
I have a problem with VSS on a server which was upgraded from 2k to 2k3.
When I go to a volume and click the Shadow Copies tab the tap has the
following error info
Failed to retrieve volumes that are eligible for shadow copies
Error 0x8004230f: The shadow copy provider had an unexpected error while
trying to process the specified operation.
The App log has the following
Volume Shadow Copy Service error: calling a routine on the Shadow Copy
Provider {b5946137-7b9f-4925-af80-51abd60b20d5}. Routine details
IVssSnapshotProvider::QueryVolumesSupportedForSnapshots(ProviderId,29,...)
[hr = 0x8000ffff].
Anyone have an idea what I can do to correct this issue?

Do you have the VSS roll-up installed already?
http://support.microsoft.com/kb/940349

Yes.

I'm currently reinstalling SP2 and then I'll rerun the roll-up.

--

Rob

[Thee Chicago Wolf]

Post by Robert R Kircher, Jr.

Post by Thee Chicago Wolf
Do you have the VSS roll-up installed already?
http://support.microsoft.com/kb/940349

Yes.
I'm currently reinstalling SP2 and then I'll rerun the roll-up.

There's a BUNCH of post-VSS roll-up patches I can suggest if the
regular roll-up doesn't help. Let me know.

- Thee Chicago Wolf

[Robert R Kircher, Jr.]

Post by Thee Chicago Wolf

Post by Robert R Kircher, Jr.

Post by Thee Chicago Wolf
Do you have the VSS roll-up installed already?
http://support.microsoft.com/kb/940349

Yes.
I'm currently reinstalling SP2 and then I'll rerun the roll-up.

There's a BUNCH of post-VSS roll-up patches I can suggest if the
regular roll-up doesn't help. Let me know.

Thanks... SP2 reinstalled along with the roll up and I still have the
exact same issue. :-/

Any other ideas would be greatly appritiated.


--

Rob

[Thee Chicago Wolf]

Post by Robert R Kircher, Jr.
Thanks... SP2 reinstalled along with the roll up and I still have the
exact same issue. :-/
Any other ideas would be greatly appritiated.

Ok. The following are post-VSS roll-up hotfixes you may want to try.
Some general KBs as well.

Post-VSS roll-up hotfixes
1. http://support.microsoft.com/kb/951568
2. http://support.microsoft.com/kb/949391

KB Articles:
1. http://support.microsoft.com/kb/945058
2. http://support.microsoft.com/kb/925799
3. http://support.microsoft.com/kb/940032
4. http://support.microsoft.com/kb/941956
5. http://support.microsoft.com/kb/940184
6. http://support.microsoft.com/kb/953617
7. http://support.microsoft.com/kb/950141

Anything in the event viewer such as Event ID's? That would help as
well.

- Thee Chicago Wolf

[Robert R Kircher, Jr.]

Post by Thee Chicago Wolf

Post by Robert R Kircher, Jr.
Thanks... SP2 reinstalled along with the roll up and I still have the
exact same issue. :-/
Any other ideas would be greatly appritiated.

Ok. The following are post-VSS roll-up hotfixes you may want to try.
Some general KBs as well.
Post-VSS roll-up hotfixes
1. http://support.microsoft.com/kb/951568
2. http://support.microsoft.com/kb/949391
1. http://support.microsoft.com/kb/945058
2. http://support.microsoft.com/kb/925799
3. http://support.microsoft.com/kb/940032
4. http://support.microsoft.com/kb/941956
5. http://support.microsoft.com/kb/940184
6. http://support.microsoft.com/kb/953617
7. http://support.microsoft.com/kb/950141
Anything in the event viewer such as Event ID's? That would help as
well.

I'll look at the articles...

I get event id: 12293

with the following data
Failed to retrieve volumes that are eligible for shadow copies
Error 0x8004230f: The shadow copy provider had an unexpected error while
trying to process the specified operation.



--

Rob

[Thee Chicago Wolf]

Post by Robert R Kircher, Jr.
I'll look at the articles...
I get event id: 12293
with the following data
Failed to retrieve volumes that are eligible for shadow copies
Error 0x8004230f: The shadow copy provider had an unexpected error while
trying to process the specified operation.

Thanks for the Event ID info. Can you also tell me the source as shown
in the event viewer?

- Thee Chicago Wolf

[Thee Chicago Wolf]

Post by Robert R Kircher, Jr.
I get event id: 12293
with the following data
Failed to retrieve volumes that are eligible for shadow copies
Error 0x8004230f: The shadow copy provider had an unexpected error while
trying to process the specified operation.

Additionally, take a peek at what some folks say about this event id
here:
http://www.eventid.net/display.asp?eventid=12293&eventno=5462&source=VSS&phase=1

Aslo, double check your services, make sure Volume Shadow Copy is set
to Automatic and running, and make sure Microsoft Shadow Copy Software
Provider is not set to Manual but to Automatic and that it is running.

- Thee Chicago Wolf

[Thee Chicago Wolf]

Post by Robert R Kircher, Jr.
I get event id: 12293
with the following data
Failed to retrieve volumes that are eligible for shadow copies
Error 0x8004230f: The shadow copy provider had an unexpected error while
trying to process the specified operation.

One other thing to try is to try and re-register the following:

cd %systemroot%\system32

net stop vss
net stop swprv
regsvr32 ole32.dll
regsvr32 vss_ps.dll
Vssvc /Register
regsvr32 /i swprv.dll
regsvr32 /i eventcls.dll
regsvr32 es.dll
regsvr32 stdprov.dll
regsvr32 vssui.dll
regsvr32 msxml.dll
regsvr32 msxml3.dll
regsvr32 msxml4.dll

Reboot and see if it persists. Do you have an iSCSI adapter by chance?

- Thee Chicago Wolf

[Robert R Kircher, Jr.]

Post by Thee Chicago Wolf

Post by Robert R Kircher, Jr.
I get event id: 12293
with the following data
Failed to retrieve volumes that are eligible for shadow copies
Error 0x8004230f: The shadow copy provider had an unexpected error while
trying to process the specified operation.

cd %systemroot%\system32
net stop vss
net stop swprv
regsvr32 ole32.dll
regsvr32 vss_ps.dll
Vssvc /Register
regsvr32 /i swprv.dll
regsvr32 /i eventcls.dll
regsvr32 es.dll
regsvr32 stdprov.dll
regsvr32 vssui.dll
regsvr32 msxml.dll
regsvr32 msxml3.dll
regsvr32 msxml4.dll
Reboot and see if it persists. Do you have an iSCSI adapter by chance?

Ok looked over all the article and installed all the rollups that I could
and still have the problem. However, when doing the suggested commands here
I receveid a new error in the log associated to this line.

Vssvc /Register

The error is
Source: VSS
ID: 1

Discription:
Volume Shadow Copy Service initialization error: the control dispatcher
cannot be started [0x80070427].
--

Rob

[Thee Chicago Wolf]

Post by Robert R Kircher, Jr.
Ok looked over all the article and installed all the rollups that I could
and still have the problem. However, when doing the suggested commands here
I receveid a new error in the log associated to this line.
Vssvc /Register
The error is
Source: VSS
ID: 1
Volume Shadow Copy Service initialization error: the control dispatcher
cannot be started [0x80070427].

In one of my other posts, I asked if you checked in the Admini Tools >
Services to ensure that both VSS services were set to automatic and
running. Is this correct? From what I am gathering, all people who are
throwing a 0x80070427 error either have not had the service start or
it fails to start. What backup util are you using. When you
re-installed Server 2003, was this from original RTM media or have you
made yourself a slipstreamed SP2 install CD?

- Thee Chicago Wolf

[Robert R Kircher, Jr.]

Post by Thee Chicago Wolf

Post by Robert R Kircher, Jr.
Ok looked over all the article and installed all the rollups that I could
and still have the problem. However, when doing the suggested commands here
I receveid a new error in the log associated to this line.
Vssvc /Register
The error is
Source: VSS
ID: 1
Volume Shadow Copy Service initialization error: the control dispatcher
cannot be started [0x80070427].

In one of my other posts, I asked if you checked in the Admini Tools >
Services to ensure that both VSS services were set to automatic and
running. Is this correct? From what I am gathering, all people who are
throwing a 0x80070427 error either have not had the service start or
it fails to start. What backup util are you using. When you
re-installed Server 2003, was this from original RTM media or have you
made yourself a slipstreamed SP2 install CD?

Services are set to Auto and start up fine. Interestingly enough when
running the commands that cause the error I above it sets Microsoft Software
Shadow Copy Provider back to Manual. None the less both are running.

I was running Backup Exec 11 Remote agent on the server but I've since
uninstalled it. In the mean time I've been working with Data Protection
Server so its agent is installed on the server

The install was created via ISO from my Certified Pro package.


--

Rob

[Robert R Kircher, Jr.]

Post by Thee Chicago Wolf

Post by Robert R Kircher, Jr.
Ok looked over all the article and installed all the rollups that I could
and still have the problem. However, when doing the suggested commands here
I receveid a new error in the log associated to this line.
Vssvc /Register
The error is
Source: VSS
ID: 1
Volume Shadow Copy Service initialization error: the control dispatcher
cannot be started [0x80070427].

In one of my other posts, I asked if you checked in the Admini Tools >
Services to ensure that both VSS services were set to automatic and
running. Is this correct? From what I am gathering, all people who are
throwing a 0x80070427 error either have not had the service start or
it fails to start. What backup util are you using. When you
re-installed Server 2003, was this from original RTM media or have you
made yourself a slipstreamed SP2 install CD?

Any other idea's on this issue?

Anyone?

--

Rob

[Thee Chicago Wolf]

Post by Robert R Kircher, Jr.

Post by Thee Chicago Wolf

Post by Robert R Kircher, Jr.
Volume Shadow Copy Service initialization error: the control dispatcher
cannot be started [0x80070427].

In one of my other posts, I asked if you checked in the Admini Tools >
Services to ensure that both VSS services were set to automatic and
running. Is this correct? From what I am gathering, all people who are
throwing a 0x80070427 error either have not had the service start or
it fails to start. What backup util are you using. When you
re-installed Server 2003, was this from original RTM media or have you
made yourself a slipstreamed SP2 install CD?

Any other idea's on this issue?
Anyone?

I haven't been able to find anything new, sorry.

- Thee Chicago Wolf