Problem with Faxes going to the wrong destination...

[Travis]

I have a Fax Server running on Widnows Small Business Server 2003. It's got
2 modems attached and only sends outbound faxes. It process on average about
100-150 faxes per day (to date, the most it has sent in 1 8 hour shift is
208, but that is not typical). The second modem was added in the past couple
months.

Lately it has started to send the wrong fax. I can see that 2 fax jobs were
submitted, say FAX_A and then FAX_B a few seconds later. Both FAX_A and
FAX_B will be sent the same fax.

For what it's worth, it's being fed faxes by a VB 6 application via the
FAXCOMLIB libraries. The application creates PDFs, attaches them to the fax
object and submits it. It is specifically NOT multithreaded. Only one fax
at a time is submitted to the server. They are typically spaced at least
15-30 seconds apart (as that's the time the server needs to create the PDFs).

I located this hotfix: http://support.microsoft.com/kb/933804/en-us

But I am worried that it's not an application submitting them at the same
time. They are in fact sending at almost the same time though (becuase of
the dual modems)

Anyone have any experience with this?

[Debbie Tidmore]

Are you still experiencing this problem. I've found that the Adtran phone equipment in our data center might not be fully compatible with faxing. We get drop loop current errors and no dial tone errors in the Application event log. These errors can be matched up with events in RightFax Util and misdirected faxes. Please let me know what you done and if you problem is resolved. Thanks.

Post by Travis
I have a Fax Server running on Widnows Small Business Server 2003. It's got
2 modems attached and only sends outbound faxes. It process on average about
100-150 faxes per day (to date, the most it has sent in 1 8 hour shift is
208, but that is not typical). The second modem was added in the past couple
months.
Lately it has started to send the wrong fax. I can see that 2 fax jobs were
submitted, say FAX_A and then FAX_B a few seconds later. Both FAX_A and
FAX_B will be sent the same fax.
For what it's worth, it's being fed faxes by a VB 6 application via the
FAXCOMLIB libraries. The application creates PDFs, attaches them to the fax
object and submits it. It is specifically NOT multithreaded. Only one fax
at a time is submitted to the server. They are typically spaced at least
15-30 seconds apart (as that's the time the server needs to create the PDFs).
I located this hotfix: http://support.microsoft.com/kb/933804/en-us
But I am worried that it's not an application submitting them at the same
time. They are in fact sending at almost the same time though (becuase of
the dual modems)
Anyone have any experience with this?