Dear Customer,
Thank you for posting in newsgroup.
According to the description, you encountered the event ID 5 "The shadow
copy of volume G: could not be created due to insufficient non-paged memory
pool for a bitmap structure." When you try creating snapshot of a 8TB
volume. And what you concerns is if there is an hotfix for this. If I have
any misunderstanding, please feel free to let me know.
Analysis:
========
Yes. There are 2 Volume Shadow Copy Service update packages for Windows
Server 2003, which maybe fix this issue you encountered.
Would you refer to the KB articles and apply the hotfix packages that is
described in the Microsoft KB Base article 833167 and 887827? You may view
and request the hotfix downloads from the following link.
A Volume Shadow Copy Service (VSS) update package is available for Windows
Server 2003
http://support.microsoft.com/kb/833167
A Volume Shadow Copy Service (VSS) update-2 package is available
http://support.microsoft.com/kb/887827
Please check to see if the hotfixes can be help to fix the issue after you
apply them on the problematic server.
If the issue continues, please create or modify the following registry on
the problematic server according to the following
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Session Manager\Memory
Management
Value name: PoolUsageMaximum
Data type: REG_DWORD
Radix: Decimal
Value data: 60
Value name: PagedPoolSize
Data type: REG_DWORD
Radix: Hex
Value data: 0xFFFFFFFF
Please note: both applying the hotfix and the configuring the registry need
to reboot the system to take into effect.
Hope it helps.
David Shen
Microsoft Online Technical Support